This Privacy Policy explains how 89fe collects, uses, stores, and protects the personal data of players registered on the 89fe platform. We are committed to handling your data with transparency and care, in accordance with the obligations imposed by our international gaming license and applicable data protection principles. By creating an account on 89fe, you acknowledge that you have read and understood this policy.
Your Privacy Matters: 89fe does not sell your personal data to third parties for commercial or marketing purposes. Your data is used solely to operate and improve the platform, verify your identity, process your payments, and comply with our legal and regulatory obligations under our international gaming license.
89fe is an online casino and sports betting platform accessible at 89fe.org, operated by the entity holding the applicable international gaming license under which this platform is authorised to offer online gambling services. For the purposes of this Privacy Policy, "89fe," "we," "us," and "our" refer to the 89fe platform operator.
89fe is the data controller in respect of the personal data collected from players registered on the platform. This means 89fe determines the purposes and means by which your personal data is processed. If you have questions about how your data is handled, you can reach our data protection contact via the details in Section 13 of this policy.
This Privacy Policy applies to all personal data collected through the 89fe website, including data collected during account registration, identity verification, payment processing, gameplay, customer support interactions, and any other interaction you have with the 89fe platform. It does not apply to third-party websites or services that may be linked from or integrated with the platform — those are governed by their own privacy policies.
89fe collects personal data through various points of interaction with the platform. The categories of data we collect are described below:
When you create an account on 89fe, we collect your full legal name, date of birth, Pakistani mobile number or email address, and account login credentials (username and hashed password). This information is required to create and maintain your account.
To comply with our international gaming license requirements and anti-money laundering (AML) obligations, 89fe requires identity verification before processing withdrawals. This involves collecting a copy of your Pakistani Computerised National Identity Card (CNIC) and, where required, additional supporting documentation such as proof of address or source of funds declarations.
89fe collects transactional data relating to all deposits and withdrawals made through your account, including payment method identifiers (such as your JazzCash mobile number, EasyPaisa wallet reference, or bank account details), transaction amounts in PKR, timestamps, and transaction reference numbers. We do not store full credit card or debit card numbers.
We collect records of your gaming and betting activity on the platform, including games played, bets placed (including cricket betting markets, live casino sessions, slot spins, and bingo tickets), bet amounts, outcomes, bonus usage, and session durations. This data is used for account management, dispute resolution, and responsible gaming monitoring.
When you access 89fe, we automatically collect technical data including your IP address, browser type and version, operating system, device type, screen resolution, referring URL, and session timestamps. This data is collected for security monitoring, fraud prevention, and platform performance optimisation.
If you contact 89fe customer support via live chat or email, we retain records of those communications, including the content of messages, timestamps, and the resolution status of any complaint or query. This data is used for quality assurance, dispute resolution, and regulatory compliance purposes.
Sensitive Data: 89fe does not intentionally collect special category personal data (such as health, religious, or political data) through the platform. If such data is incidentally included in a communication you send to us — for example, in a customer support message — it will be handled with heightened confidentiality and not used for any profiling or marketing purpose.
89fe uses the personal data we collect for the following purposes:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account creation and management | Registration data, login credentials | Contract performance |
| Identity verification (KYC) | CNIC, supporting documents | Legal obligation |
| Processing deposits and withdrawals | Financial data, KYC data | Contract performance |
| Fraud and AML monitoring | Financial data, device data, gaming activity | Legal obligation / Legitimate interest |
| Responsible gaming monitoring | Gaming activity, session data | Legal obligation / Legitimate interest |
| Customer support | Communications data, account data | Contract performance |
| Platform security | Device data, IP address, session data | Legitimate interest |
| Regulatory compliance and reporting | All categories as required | Legal obligation |
| Promotional communications (opted-in) | Contact details, gaming preferences | Consent |
| Platform improvement and analytics | Technical data, aggregated activity data | Legitimate interest |
89fe will not use your personal data for any purpose that is materially different from the purposes listed above without first obtaining your consent or having a legitimate legal basis for doing so.
89fe processes your personal data on the basis of one or more of the following legal grounds:
89fe does not sell your personal data to third parties. We may share your data with the following categories of recipients only to the extent strictly necessary for the purposes set out in this policy:
To process your deposits and withdrawals in PKR, 89fe shares the minimum necessary payment data with payment service providers including JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank. These providers process your data under their own privacy policies and are bound by contractual obligations to handle your data securely.
Third-party game studios whose products are available in the 89fe casino lobby may receive anonymised or pseudonymised session data necessary to operate their games within the platform. Full personal identity data is not shared with game providers beyond what is necessary for licence compliance purposes.
89fe uses third-party identity verification and fraud prevention services to support our KYC process and AML monitoring obligations. These services may receive identity documents and financial transaction data for the purpose of verification and risk scoring. All such service providers are bound by strict data processing agreements.
89fe may be required to disclose personal data to regulatory authorities overseeing our gaming license, or to law enforcement agencies, in response to a lawful request, court order, or regulatory inquiry. Such disclosures will be limited to the minimum data required by the applicable legal or regulatory obligation.
No Marketing Resale: 89fe does not sell, rent, trade, or otherwise provide your personal data to unaffiliated third parties for their own marketing or commercial purposes. Any data sharing is strictly operational and regulatory in nature.
89fe retains your personal data for as long as is necessary to fulfil the purposes set out in this Privacy Policy, or for as long as required by applicable law and the conditions of our international gaming license. The following retention periods apply as a general guide:
When data is no longer required for retention, 89fe will securely delete or anonymise it in a manner that prevents recovery or reconstruction.
89fe implements technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
While 89fe takes all reasonable measures to protect your data, no system is entirely immune to risk. If you believe your 89fe account has been accessed by an unauthorised party, please contact customer support immediately via live chat.
89fe uses cookies and similar tracking technologies to operate the platform effectively, recognise returning users, maintain session states, and gather aggregated analytics data about platform usage.
You can manage or disable non-essential cookies through your browser settings. Please note that disabling essential cookies will impair your ability to log in and use the 89fe platform. Disabling analytics or preference cookies will not affect your ability to play games or process transactions.
Subject to the conditions and limitations of applicable law and our regulatory obligations, you have the following rights in respect of the personal data 89fe holds about you:
You may request a copy of the personal data 89fe holds about you. We will respond within 30 days of receiving a verified request.
If personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it.
You may request deletion of your data where there is no overriding legal obligation requiring us to retain it. Note: AML and license obligations may prevent full deletion.
You may request that we restrict certain uses of your data — for example, where you contest its accuracy — while the matter is under review.
Where processing is based on consent or contract, you may request your data in a structured, machine-readable format for transfer to another provider.
You may object to processing based on legitimate interest, including profiling for responsible gaming monitoring. 89fe will review the objection against our regulatory obligations.
To exercise any of these rights, contact 89fe customer support via live chat or email at [email protected]. We may require identity verification before processing your request. Requests will be handled within 30 days; complex requests may take up to 60 days with prior notification to you.
The 89fe platform is strictly restricted to individuals who are 21 years of age or older. 89fe does not knowingly collect personal data from any person under the age of 21. If 89fe becomes aware that an account has been registered by or on behalf of a person under 21 years of age, that account will be immediately suspended, all funds will be forfeited, and any personal data associated with the underage user will be deleted to the extent permissible under our regulatory obligations.
If you are a parent or guardian and you believe your child has created an account on 89fe, please contact our support team immediately via live chat or at [email protected]. We will investigate and act promptly.
The 89fe platform may contain references to or integrations with third-party services, including game software providers, payment processors, and analytics tools. This Privacy Policy applies solely to the personal data processed by 89fe in its capacity as data controller. Third-party services integrated into or accessible from the platform are governed by their own privacy policies, which 89fe neither controls nor endorses.
89fe is not responsible for the privacy practices of any third-party game studio, payment provider, or other service whose technology is integrated into the platform. We recommend reviewing the privacy policies of any third-party services you interact with through or alongside the 89fe platform.
89fe reserves the right to update or amend this Privacy Policy at any time. Material changes — such as the introduction of new categories of data collection or a significant change in how your data is used — will be communicated to registered players via a notification displayed upon login or via the contact details registered on your account.
The "Last Updated" date at the top of this page reflects when the most recent revision was made effective. We encourage you to review this policy periodically to stay informed about how 89fe handles your personal data. Continued use of the platform following notification of a policy change constitutes your acceptance of the revised policy.
If you have questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how 89fe handles your personal data, please contact us through the following channels:
89fe aims to resolve all privacy-related enquiries within 30 days of receipt. If you are not satisfied with 89fe's response to a privacy complaint, you may have the right to escalate the matter to the data protection supervisory authority in the jurisdiction covered by 89fe's international gaming license.
Every piece of data transmitted between your device and 89fe — login credentials, PKR transaction details, live casino session data — travels over TLS-encrypted connections. There is no unencrypted channel on the 89fe platform for sensitive data.
89fe does not sell, trade, or rent your personal data to third parties for their marketing or commercial purposes. Data shared with third parties — such as JazzCash, EasyPaisa, or KYC verification services — is shared only to operate your account and is subject to strict contractual controls.
Identity verification on 89fe uses Pakistani CNIC documents — a verification standard familiar to Pakistani players and required under our international gaming license. KYC data is handled with heightened confidentiality and is never shared for marketing purposes.
New device logins on 89fe trigger an SMS verification step to the mobile number registered on your account. This protects your account and your PKR balance against unauthorised access, even if your password is compromised on an unrelated service.
89fe supports your rights to access, correct, and where legally permissible delete your personal data. Data subject requests are handled within 30 days via live chat or email. You do not need a lawyer or formal legal process to exercise these rights on 89fe.
89fe does not keep your data indefinitely. Retention periods are defined by regulatory requirement — typically 5 years post-account closure for financial and identity data. When data is no longer required, it is securely deleted or irreversibly anonymised.
Our support team is available 24/7 on Pakistan Standard Time. If you have questions about this Privacy Policy, want to request your data, or need to update your account information — live chat or email is the way to get there.
21+ only. Please gamble responsibly. Terms & Conditions apply.